Private Collection/Custom Order Cancellation Policy

Private Collection/Custom Order Cancellation Policy

For a customer to cancel a custom order and receive a full refund, a cancellation notice must be given by the customer in the manner set forth herein. Notice must be emailed to info.sydneymichelle@gmail.com by the end of routine working hours on the next business day following the day the order is placed by the customer.

The cancellation notice must be emailed to info.sydneymichelle@gmail.com in order for the customer to be assured of order cancellation and a full refund of payments made on the order. The customer will receive a confirmation email stating that the cancellation of the order is approved.

This procedure is necessary to allow the company a reasonable opportunity to stop production and shipment of the ordered merchandise. In the case of custom-made clothing that is made specifically for the customer, the piece oftentimes will be put into work and fabric cut within 24 hours of payment approval and order entry.

In no event can the company accept responsibility for ordered merchandise made available for delivery to the customer that becomes unacceptable to the customer due to the customer's own neglect or unforeseen circumstances caused by the customer.

ALL SALES FINAL after custom and private collection purchases are made.